DELIVERY INFORMATION:
DELIVERY AREAS:
- MAD et LEN provides worldwide delivery via DHL/Colissimo for France.
SHIPPING COSTS AND METHODS:
MAD et LEN offers free standard delivery for all orders over €300.
- Orders on our website are shipped by our partner carriers, who are committed to delivering packages within the following average delivery times: 2 to 5 business days from dispatch for France and up to 2 weeks depending on the country/region.
- MAD et LEN cannot be held responsible for customs delays resulting in delivery delays.
RETURN CONDITIONS:
- We encourage you to read our return procedure carefully, as failure to follow it may result in your order being returned to you without a refund. Items must be returned in perfect condition, exactly as sent. Please ensure your package does not contain any additional shipping or tracking labels.
- You have 14 calendar days from the delivery date to exercise your right of withdrawal and request a refund for the product(s) ordered that do not satisfy you by contacting us at customer@madetlen.com.
- You will then be informed of the return procedure.
- The product(s) must be returned unopened, unused, in perfect condition, and in their original packaging (otherwise, no refund will be possible) to the following address:
Bohemian Bazar Manufacture, ZA des Iscles, 04170 Saint Andre les Alpes, France
RETURN PROCEDURE:
1. Submit your return request
- Please send an email to the following address: customer@madetlen.com, providing us with the order number—mentioned on your invoice or order email—as well as your first and last name.
- If you are returning a defective item, please send an email with photos to our customer service: customer@madetlen.com
2. Return your item(s)
- Place the item(s) in the MAD & LEN box, then in the original shipping box or any other sturdy cardboard box.
- Close the box and secure it with tape. Ensure your shipping box does not contain any other shipping or tracking labels.
- To return a defective product, please use the return label provided by our customer service.
- For all other reasons, you can choose the shipping service of your choice. We recommend choosing a service that allows you to track your shipment.
- MAD et LEN cannot be held responsible for items not returned.
REFUND:
- Refunds will be made using the same payment method as the order, within a maximum of thirty (30) days after exercising your right of withdrawal, subject to compliance with the above-mentioned conditions.
- MAD et LEN will reimburse you for the entire amount paid, including delivery costs, excluding return shipping costs.
-For security reasons, we will refund the payment method used to make the purchase.
DELIVERY AREAS:
- MAD et LEN provides worldwide delivery via DHL/Colissimo for France.
SHIPPING COSTS AND METHODS:
MAD et LEN offers free standard delivery for all orders over €300.
- Orders on our website are shipped by our partner carriers, who are committed to delivering packages within the following average delivery times: 2 to 5 business days from dispatch for France and up to 2 weeks depending on the country/region.
- MAD et LEN cannot be held responsible for customs delays resulting in delivery delays.
RETURN CONDITIONS:
- We encourage you to read our return procedure carefully, as failure to follow it may result in your order being returned to you without a refund. Items must be returned in perfect condition, exactly as sent. Please ensure your package does not contain any additional shipping or tracking labels.
- You have 14 calendar days from the delivery date to exercise your right of withdrawal and request a refund for the product(s) ordered that do not satisfy you by contacting us at customer@madetlen.com.
- You will then be informed of the return procedure.
- The product(s) must be returned unopened, unused, in perfect condition, and in their original packaging (otherwise, no refund will be possible) to the following address:
Bohemian Bazar Manufacture, ZA des Iscles, 04170 Saint Andre les Alpes, France
RETURN PROCEDURE:
1. Submit your return request
- Please send an email to the following address: customer@madetlen.com, providing us with the order number—mentioned on your invoice or order email—as well as your first and last name.
- If you are returning a defective item, please send an email with photos to our customer service: customer@madetlen.com
2. Return your item(s)
- Place the item(s) in the MAD & LEN box, then in the original shipping box or any other sturdy cardboard box.
- Close the box and secure it with tape. Ensure your shipping box does not contain any other shipping or tracking labels.
- To return a defective product, please use the return label provided by our customer service.
- For all other reasons, you can choose the shipping service of your choice. We recommend choosing a service that allows you to track your shipment.
- MAD et LEN cannot be held responsible for items not returned.
REFUND:
- Refunds will be made using the same payment method as the order, within a maximum of thirty (30) days after exercising your right of withdrawal, subject to compliance with the above-mentioned conditions.
- MAD et LEN will reimburse you for the entire amount paid, including delivery costs, excluding return shipping costs.
-For security reasons, we will refund the payment method used to make the purchase.